Shipping Information

Where We Ship

We currently ship to the United States, United Kingdom, Canada, Australia, and New Zealand — all orders are shipped from our warehouse in Addison, Texas, USA.

Shipping Rates

  • Standard Shipping (5–8 business days): $5
  • Free Shipping on all orders over $75

Please understand that these delivery times are estimates. Some orders may be faster or slower depending on the recipient's location and the fulfillment center used.

Customs & Duties

None of our deliveries are subject to import charges, regardless of your country.

Processing Time

Orders are processed within 1–2 business days before shipping out.

Tracking

Once your order ships, you'll receive an automatic email notification with your tracking number. Need help? Email us at info@aurashieldco.com  and we'll sort it out.

Delivery

Most orders are delivered by your local postal service, so your package will arrive with your regular mail. If you're not home at the time of delivery, a notice card may be left advising how and where to collect your parcel.

Unexpected Delays

In some cases, delivery may take longer than the estimates above. Most delays are caused by international customs processing, which is outside our control. If your package is taking too long to arrive, contact us and we'll work with you to resolve it.

Failed Delivery

If a package cannot be delivered due to an incorrect shipping address, an absent recipient, or a refused delivery, it will be returned to us at the customer's expense. This includes return shipping and any related costs, which will be deducted from the total of any refund issued.

Items Not Received But Tracking Shows Delivered

We're unable to refund or replace orders that tracking shows as delivered. We always recommend shipping to a secure address. If your tracking shows "delivered" but you haven't received your package, contact us at info@aurashieldco.com and we'll do our best to investigate.

Shipping Protection

For a small fee at checkout, Shipping Protection covers your order against loss, theft, or damage in transit — if anything goes wrong, we'll reship or refund at no extra cost.

Questions?

Reach out to info@aurashieldco.com with your order number and we'll help track it down.